The East Dundee Water Department consists of: water production/delivery, and water billing.
Water Main Breaks
Water main breaks do occur from time to time. This is a situation when a pressurized pipe that carries potable water around the Village cracks or ruptures. In many cases, the underground pipe in front of your home is over 100 years old. For a multitude of reasons, pipes - even new ones - occasionally fail.
You will recognize a water main break by water spontaneously appearing above ground or a lot of water when it just should not be there. If you see water running down the curb into the storm drain, but it has not rained for days, that might be a main break.
If you see something that you believe might be a main break, you should call the Village Hall at 847-426-2822 immediately. If it is outside of regular working hours or over a weekend, you should dial 911. Quadcom, the police dispatching service, will let Public Works know there might be a problem and it will be investigated.
The Streets Division maintains the streets, buildings and grounds around the Village including street sweeping, storm sewer maintenance, and snow removal.
Before You Dig, Call J.U.L.I.E.
Call J.U.L.I.E., the Joint Utility Locating Information for Excavators Corporation, Toll-free at 1-800-892-0123. J.U.L.I.E. serves as an answering service resource center concerning utility line location for all area utility companies. J.U.L.I.E. forwards calls regarding excavation and line staking to the appropriate utility companies. Also, be sure to contact the Village of East Dundee Water Department at 847-428-4294 before you dig.
The East Dundee Sewer Department consists of: sewer treatment/collection, and sewer billing.
When sewage drainage problems occur, the customer should determine if the problem is internal by checking all drains.
When only one drain is affected, it is possible the drain trap or the line leading from the drain is clogged and needs to be cleaned by a commercial cleaner and/or a rodding cable.
When all drains are affected, the customer should immediately call the Village of East Dundee. The Village of East Dundee will determine if the problem is being caused by a blockage in the main sewer line.
If no problem is detected in the Village of East Dundee main sewer line, the customer should call a plumber to rod the sewer service lead connecting the residence to the main sewer line.
History of Treatment Facility
In 1950, the Village of East Dundee constructed a trickling filter plant on a site between Elgin Avenue and the Fox River at the south end of the Village. Improvements included raw sewage pumping, grit collection, primary clarifiers, trickling filter, chlorine disinfection, anaerobic digestion. Before this treatment facility, sewage from East Dundee homes and businesses was pumped directly into the Fox River. In 1975 the plant was upgraded to over half a million gallons of sewage per day. The improvements included construction of aeration, re-aeration, aerobic digestion and conversion of the primary clarifiers to secondary clarifiers. During this expansion the anaerobic digesters, grit tank and trickling filter were abandoned as they did not serve the new operations of the plant.
In 1993 the Village completed a facility amendment for expansion of the treatment facility to 1.15 MGD. This expansion of our wastewater treatment facility, which began in 1995, was funded through the Illinois Revolving Loan Program and was completed in 1997 at a cost of $6,000,000. This improvement was greatly encouraged by the Illinois Environmental Protection Agency as a method to decrease unwanted materials in the Fox River. The facility is bisected, with influent pumping and sludge handling facilities located to the southwest and the activated sludge process and disinfection facilities to the northeast. The facility discharges to the Fox River at a point just west of the sludge handling facilities.
In 2001, the Village of West Dundee began evaluating options for providing an additional 600,000 GPD (gallons per day) wastewater treatment capacity for the developing the West Dundee facility planning area. One alternative included contracting with the Village of East Dundee. Recognizing that the capacity constructed in the first phase was committed for the ultimate build-out of the East Planning Area, West Dundee proposed to pay for the construction of the second phase expansion proposed in the East Dundee’s 1994 Facility Plan. The second phase would increase the plant’s capacity from 1.15 MGD (million gallons per day) to 2.3 MGD in exchange for 0.6 MGD and potentially 0.8 MGD of capacity. After evaluating the alternatives and confirming the needs of both communities could be satisfied, the Villages agreed that the expansion alternative would be mutually beneficial and entered into an Intergovernmental Agreement in January of 2003 and groundbreaking ceremonies for this expansion were held on October 29, 2005 with construction completed in the Fall of 2006.
In serving the two communities, the Wastewater Treatment Facility produces an effluent which drains to the Fox River. This effluent no only meets, but often far exceeds the National Pollutant Discharge Elimination System (NPDES) permit requirements. This division conducts all laboratory analysis of samples required for the NPDES reporting, plant process control and industrial monitoring.
Public Works & Wastewater Facility
401 Elgin Avenue
East Dundee, IL 60118
7:00am - 3:00pm M-F
For after hours/weekend dispatch, call QuadCom (847) 428-8784.
Call 811 for JULIE locate requests.